Privacy Policy

Introduction

Innovative Tech Systems (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal data we collect from our clients, employees, and website visitors. This privacy policy outlines how we collect, use, and share personal data, and the rights individuals have in relation to their personal data.

1. Data Collection

We collect personal data in the following ways:

  • Information You Provide: We collect personal data when you voluntarily provide it to us, such as when you contact us for our technology services, fill out forms on our website, or communicate with us via phone or email. This may include your name, contact information (such as phone number and email address), business details, and any other information you choose to provide.

  • Automated Information Collection: When you visit our website, we may collect certain information automatically through the use of cookies and other tracking technologies. This may include your IP address, browser type, and information about your interaction with our website.

2. Use of Personal Data

We use personal data for the following purposes:

  • Service Delivery: To provide our technology solutions and services, including product support, implementation, and maintenance.

  • Communication: To communicate with you regarding our services, respond to your inquiries, and provide customer support.

  • Legal Compliance: To comply with legal obligations, such as record-keeping, reporting, and responding to legal requests.

3. Sharing of Personal Data

We do not share your personal data with third parties for marketing purposes. We may share personal data with third parties in the following situations:

  • Service Providers: We may share personal data with service providers who assist us in providing our services. These service providers are required to keep your personal data confidential and use it only for the purposes for which we disclose it to them.

  • Legal Requirements: We may disclose personal data if required to do so by law or in response to a valid legal request.

4. SMS Consent and Data Sharing

If you provide us with your phone number, you may receive SMS communications from us related to our services. By providing your phone number, you consent to receiving such messages.

We do not share any SMS consent, opt-in, or personal information with third parties or affiliates for marketing purposes. Your phone number and any personal information you provide will be used solely for the purposes of delivering our services and communicating with you as described in this policy. You can opt out of receiving SMS messages at any time by contacting us.

5. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal data and request a copy of it.
  • Request correction or deletion of your personal data.
  • Object to or restrict the processing of your personal data.
  • Withdraw your consent at any time, where processing is based on consent.

To exercise these rights, please contact us using the contact information provided below.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

8. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Innovative Tech Systems
1141 N Loop 1604 E 105 425,
San Antonio, TX 78232
(210) 293 7933

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TELECOM & DATA CENTER

We’ve been installing and maintaining sites for Multiple System Operators and Telecom companies since 2002. We developed full Design Teams and Field Teams to optimize every step of the process, and we have a reputation for clean installs, zero downtime, and comprehensive support.
Our Services Include:
  • Project Engineers & Design Teams
  • Transport
  • HFC Optical & RF design
  • Facility Documentation / Birds Eyes
  • Rack Facials & One Lines
  • Transport Integration & Turn Up
  • Fiber Characterization
  • Wireless
  • Smart Hands
  • Data Center, Headend, Hub, Closet
  • Equipment Installation & Cabling
  • Status Monitoring
  • Security, Cameras, Alarms, Fencing
  • Staff Augmentation
  • Site & Equipment Maintenance
  • Walk Out
  • Design/Asbuild
  • Fiber Splicing
  • Hospitality Headend Installation and Maintenance
  • Enterprise IT/Telephony
  • MDU IP / Wireless installations
  • Community Ch inserts
  • Video D/A installations
  • Telephony
  • Large/Small office cabling and cubicle installation
  • Router Installation & Configuration
  • Cyber Security / Firewalls / ACLs
Our Methods:
  • We've built out a foolproof Technician Tier Structure for training and supervision
  • We take every possible precaution to avoid outages. Our track record of working in live facilities without impact is unprecedented.
  • Our work takes us all over the US. We use streamlined traveling procedures to be where you need us, when you need us.

STRUCTURED CABLING

We’ve been providing cabling services for 16 years, working thousands of projects, large and small. Our certified, experienced cabling technicians will provide the infrastructure you need to improve speeds, reduce maintenance costs, and optimize network troubleshooting.
Our Cabling Services Include:
  • Site Surveys with thorough analysis, testing, & consultation procedures
  • Network Design
  • Data, Voice, Fiber, & Coax
  • Network, Phone, Camera, & AV Systems
  • 24/7 Support & Emergency Repair Work
  • Network Closet Organization
  • New Construction Projects
  • Remodeling / Relocation
  • Demarc Extensions

BUSINESS TELEPHONE SYSTEMS

With the rise of VOIP, telework, and mobile phone use, phone systems have become more complex.
Our robust combination of IT and cabling technicians will weave your phone systems into the rest of your network seamlessly and securely.
Our Voice Services Include:
  • Digital, Hybrid, VOIP, and Hosted Cloud Telephone Systems
  • Remote / Telework / Conferencing Systems
  • Voicemail, Notification, & Unified Messaging Solutions
  • Call Center Applications
  • Reporting / Monitoring / Call Accounting Software
  • National Footprint Voice Solutions
  • Camera / AV / Surveillance Systems

ENTERPRISE IT SOLUTIONS

We offer a full suite of enterprise-level services to optimize performance and drive growth. We’ve built out our Enterprise Solutions department to meet and future-proof the needs of even the most demanding corporate infrastructures.
We Offer:
  • Consulting and Project Engineering
  • Enterprise Network Architecture and Implementation
  • Unified Communication Solutions
  • Project Management
  • Data Center Design, Build-Outs, and Management
  • Cloud Systems Management
  • Virtual Desktop Infrastructure (VDI)
  • Enterprise Call Center Systems
Advanced IT Consulting

Get access to our highest tier of Consulting Engineers and leverage their years of expertise for your company. Their time is limited and valuable. While they’re usually only available through an escalation process, we know that larger organizations have stringent deadlines, so we created a protocol for premium, streamlined service. Fill out a short form to see if you qualify to cut directly to the top.

IT & SECURITY SERVICES

We cover all the bases, acting as your outsourced IT department or a seamless extension of your existing one.
Our Services Include:
  • Full Network Assessments with detailed Asset Reports
  • Vendor Integration: maintaining functionality between your ISP, phone provider, etc.
  • SIEM systems implementation for system-wide event log analysis & access monitoring
  • Performance optimization and update management
  • Server Virtualization
  • Security Audits with cost-need priority Roadmap
  • Firewall installation and configuration
  • AntiMalware / Antivirus management
  • Certified Security Awareness Training & employee compromise prevention services
  •  Critical Data & Backup Evals
  • Backup Validation
  • Data Migration
  • Off-Site Server Redundancy
  • Remote-in tech support Help Desk
  • Remote Work Setup & Enablement
  • Network domain setup for employee login and access management
Managed Services

Without enough in-house resources, managing your technology can be a constant, time-consuming issue. As a Managed Service Provider, we offer a continuous plan for one monthly fee that matches the size and needs of your network.

With ITS Complete Care, we’ll manage your desktops, laptops, and servers, handle any troubleshooting or vendor calls with 24/7 remote tech support, and provide expertise for your evolving needs with our team of consultants.

Benefits Include:
  • Reduced overhead cost. We've invested in advanced technologies so you don't have to.
  • 24 / 7 / 365, remote-in Help Desk
  • Expedited Field Team for any on-site needs
  • Dedicated Solutions Team for consistent, familiar consulting
  • Emergency Response Team
  • Holistic, thorough network documentation, updated at the time any work is completed
  • Quarterly Security & Performance Audits
  • Receive priority over non-contracted clients.
  • Reduced Project Rate for any work outside of contract.
  • 30 Day Out. We stand by the quality of our work and don't need to lock our clients into extended contracts.